Shipping policy

Shipping Policy

We take great pride in packaging each order with care to ensure your unboxing experience is seamless and enjoyable. Please review the details of our shipping policy below before placing your order.

Order Processing Time

  • All orders are processed within 1–5 business days (excluding weekends and holidays) after payment is received.

  • Orders placed after 12 PM [PST] will begin processing the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods and Costs

  • We offer a variety of shipping methods through trusted couriers. Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

  • Customers are responsible for all shipping costs associated with their purchase.

  • At this time, we do not offer free shipping thresholds.

Delivery Times

  • Delivery times vary depending on the courier and destination. Estimated transit times will be provided at checkout but are not guaranteed.

  • Please note that delays due to weather, customs, or courier issues are outside of our control.

Geographic Restrictions

  • We currently ship to [list countries/regions].

  • At this time, we do not ship to [any restricted regions, if applicable].

Tracking Information

  • Once your order has shipped, you will receive an email with tracking information.

  • Tracking details may take up to 48 hours to update after shipment.

Handling Lost or Damaged Packages

  • We are not responsible for packages that are lost, stolen, or damaged in transit.

  • If your package is lost or stolen, please file a claim directly with the shipping carrier.

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will work with you to resolve the issue.

International Shipping & Duties

  • International customers are responsible for any customs duties, taxes, tariffs, or import fees that may apply once the shipment reaches their country.

  • These charges are determined by your local customs office and are not included in the purchase price or shipping cost.

 

If you have any questions or concerns, please contact us via email at speechless@nowords.biz